At Exeter Foodbank, we work hard to offer a compassionate, dignified and fair service to everyone who comes through our doors. If something hasn’t gone as it should, or you feel concerned about any part of your experience, you are welcome to tell us. We take all feedback seriously and any complaint will be handled professionally, respectfully and in line with our values of compassion, dignity, justice and community. We are always striving to do our best, and your voice helps us improve.

Our complaints policy can be read or downloaded below: